Creative Troubleshooter

Dear Sir/Dear Madam:

Having promoted the profitability of the services industry over the last 10 years by providing operational leadership, technical knowledge, and leading edge solution and process design and implementation, I am now seeking the opportunity to join a company such as yours in an executive-level operational management position. As a creative troubleshooter, innovative problem-solver and productive team leader able to turn-around troubled organizations and re-build business units, while optimizing revenue opportunities and maximizing customer experiences, I feel confident in my ability to generate superior results for your team.

As my resume reflects, I have held several operational management positions in diverse industries and organizations. A sample of my professional highlights includes:

– Turning around fragmented business units for previously financially troubled Automotive Appearance Specialist, achieving 1st year sales growth from $110K to $600K and growing staff from 2 to 6 members.
– Driving business model change to include corporate accounts, standardized pricing, and performance-based compensation packages while minimizing bad debt and shortening AR process by creating enhanced terms at Automotive Appearance Specialist.
– Securing company’s largest contract with Constellation Energy focused on commercial debt rather than traditional consumer check writing line of business at Capital Recovery.
– Achieving 17% year to year revenue growth over 8 consecutive years, while simultaneously improving operating margins from 28% to 52% at UPS Logistics.
– Improving customer support and service experiences by implementing customer loyalty programs, thereby reducing churn, operational costs, and AR backlog as well as cutting time to delivery, and diversifying revenue streams by introducing training and development division at UPS Logistics.
– Architecting, marketing, negotiating, and delivering customized consulting services for Fortune 250 firms at UPS Logistics.

From the above, it should be apparent that my strengths in driving revenue growth and streamlining operations to reduce costs are balanced with a customer-focused service-minded approach. Please review the enclosed resume and feel free to contact me at your earliest convenience for a more detailed presentation of my skills and background. Thank you for your consideration.

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