COVER LETTER FOR:

Operations letter

To Whom It May Concern:

I have my MBA and many years of experience in Project Management and in operations at Bay Networks and Nortel Networks at the corporate level. I have a proven track record for delivering a high level of success in my job responsibilities and one of my strengths has always been resolving problems.
In Manufacturing at Prime Computer I managed a group that was responsible for Advanced Manufacturing. Working with Engineering to ensure products was testable and could be volume manufactured. At Wellfleet Communications I managed a group responsible for supplier management including Component Engineering. The group managed the suppliers responsible for delivering all of the parts used to manufacture our networking products to ensure quality and timely delivery.

As the Director of Product Lifecycle Management (PLM) at Bay Networks and Nortel Networks where my responsibilities were to define the details of the PLM process and implement that process first in Engineering and then across the entire company. I was also responsible to train the PLM employees on the new process throughout the company. I worked closely with Dr. Behnam Tabrizi a PLM process consultant from the University of Stanford. The PLM process we implemented had a dramatic effect on reducing the company’s Time to Market, on-time delivery and design cost reductions in Research and Development saving millions of dollars to the company’s bottom line.

In Customer Service for Bay Networks call center I was responsible to resolve the Third Party Service supplier issues in the US and then source, negotiate and rollout a Third Party Service process for the rest of our international locations, which were all accomplished on-time. Additionally, I was responsible for managing the Product Management Office and staff in Customer Service for all Products being released to customers.

If you would like to discuss this further, you can contact me at (508) 845-8852.

Thank you for your consideration.


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