COVER LETTER FOR:

Restaurant Operations Manager

Michael Moosberger has built his Food Services career on one fundamental principle: Create Clients for Life. With his passion for food quality and customer service excellence, Michael understands that food services operations can compete with the best that restaurants have to offer, whether you are looking for high quality fast-food to go, or a first-class fine dining experience.
Corporations such as Capital One, IBM, Walt Disney World, Johnson & Johnson, and Hewlett Packard have benefited from Michael’s innovative catering, banquet and retail programs, and he is currently revitalizing food service operations at hospitals and healthcare facilities in California and Hawaii.
A business graduate in Hotel & Restaurant Management from Florida International University, Michael spent his early career learning best practices from the hotel industry in the Caribbean and Europe. In 1990, he joined the 4 star Moevenpick Hotel in Stuttgart-Germany, and was quickly promoted to Restaurant Operations Manager, the first American ever to hold this position. With its proximity to the Daimler Chrysler headquarters, the Moevenpick restaurant was the venue of choice for executive dining, and Moosberger helped to grow the catering and banquet business line by tapping into this ready-made corporate market.
When Moosberger transitioned to the Food Services sector, he brought his hotel and restaurant business know-how with him. In his first role as Aramark’s Food Service Director for Hewlett Packard’s Caribbean headquarters, Michael transformed the food service culture and created pioneering programs modeled on retail and restaurant best practices. Hewlett Packard became Aramark’s flagship operation in the region, and helped the company to land key accounts with clients such as Johnson & Johnson. When Aramark won the first-ever outsourced food services contract from Walt Disney World, Moosberger was handpicked to make sure the transition was seamless. By 1998 he was Area General Manager for food services at all Walt Disney hotels and theme parks, which collectively fed more than 40,000 employees each day.
In 2001, Compass Group’s UK division tapped Michael Moosberger to be the National Account Director for IBM Deutschland. Catering to executives and professionals with extremely discerning expectations, Michael delivered fine dining food services at 21 IBM facilities across Germany, and honed the art of building long-term client relationships. It was just this expertise that Sodexo was looking for to cement and manage a key new account with Capital One. After helping to edge out the competition to land the contract, Moosberger built an entirely new food services program for nineteen Capital One locations across the US, and introduced food service concepts that were tailored to a young and financially savvy workforce. His commitment to his client’s needs was evident in every operational, marketing and merchandising decision he made, and Michael was invited to sit on Capital One’s Strategic Partner Council.
With his growing reputation as a client ambassador who can drive innovation, Aramark International approached Moosberger in 2006 to lead strategic operational excellence processes in Spain, where deeply ingraining operating practices were making the company uncompetitive. Michael promoted


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