Regional Director of Resorts



Re: [job]

Dear [Hiring Manager/Name]:

The value I bring to your company in the position of XX is my broad and deep experience in the hospitality industry combined with expertise reversing underperforming properties and operations. My passion for this challenging and ever-evolving industry is evident throughout my career of 15+ years, which encompasses all aspects of hotel management—from construction, staffing, operations, strategic business planning, marketing, and guest servicing.

Key strengths include revenue/yield management, quality improvements, service delivery, sales relationships, strategic marketing, human resources management, and team building.

Key accomplishments include the following:
• Grew a $60M multi-unit portfolio 15% year over year, produced 30% in annual operating cost reductions, and maintained healthy HOA reserve fund of $20M.
• Spearheaded quality assurance program and customer feedback solutions followed by comprehensive operational improvement initiatives, which led to significant jumps in cleanliness, maintenance, customer satisfaction, and guest satisfaction index (GSI) scores.
• Transformed distressed resort property into a fully compliant, profitable facility. Boosted guest satisfaction and cleanliness scores by leveraging quality improvement as a key drive of customer satisfaction.
• Oversaw a multimillion-dollar construction and renovation project, managing project team of 50 and supervising all facets, including facilities layout and design, vendor management, budgeting, insurance, and permitting for successful, on-time, on-budget project delivery.

As you will note from my resume, I am a versatile leader with a rich record in hospitality management and success repositioning distressed properties and elevating performance in challenging market positions and economies.

As a “go-getter” who thrives on leading multiple departments through challenging situations, I excel in directing multi-unit teams to work together to meet stretch goals and benchmarks for complete guest satisfaction. Moreover, I am known for my dedication, enthusiasm, uncompromising work ethic, and performance excellence.

If your organization could benefit from my qualifications and experience, then I would welcome an interview. I am confident in my ability to add value to your business as a whole. I look forward to speaking with you soon.

Thank you in advance for your time and consideration.

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