Operations Team Manager

Dear Hiring Manager:

I am an accomplished operations and customer service manager with extensive and successful experience in strategic planning, operations practices, employee relations and process re-engineering. I am writing to express my interest in joining your business team as the Operations Team Manager. I have demonstrated abilities in streamlining delivery of products and services, monitoring and improving operational efficiencies, reducing costs, and increasing profitability. I can make a tremendous impact upon the firm and to that end; I have enclosed my resume for your review.
Through the years, I have displayed a superior ability in creating environments, instilling and maximizing creativity, and innovatively solving complex business problems. I have effectively held a wide range of responsibilities including the incorporation of call centers and workflows, creating operational groups, managing budgets, and developing matrixes to measure volumes, errors, and associated efficiencies and customer satisfaction.
A few of my accomplishments are listed below:  Created a call – center group in three months by hiring, training and creating procedures which went live in December, the heaviest time in retirement operations processing. This resulted in reducing the volumes and abandoned rate from our corresponding call centers from 40% to less than 5%. Morgan Stanley  Dealt with Fed Wire process to create re-occurring monthly payments for retirement accounts. Also dealt with the daily funding of bank positions via wire process or the ACH process for banks not members of the fed system. Morgan Stanley and Met Life  Implemented a Goals and Objectives outline for reporting groups with scalable measures that needed to be complied with to meet firms SLA’s. This resulted in 90% improvement in performance review management as well as increasing customer satisfaction by over 80%. TD Waterhouse and Morgan Stanley  Streamlined and created Business Requirement Document’s to expand and create more seamless processes for operational control. One of the projects expanded the quality control process by creating a first review process where 80% or incorrect paperwork was corrected by initiating call backs to customers. TD Waterhouse and Morgan Stanley
Sincerely, Galo P Montenegro
Manorville, NY

This example was posted: 3/3/2010 10:16:18 AM EST

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