IT Business Analyst

Hiring Manager

My experiences at Comcast Corporation, Biogen IDEC and Sycamore Networks as a Senior Business Analyst in IT Operations and Infrastructure over the past 10 years with cross functional responsibilities for providing direction to and coordinating multiple projects in support of the Business Units and IT. I was also the main contact for numerous service providers, vendors, and contractors and had to interface with them on a regular basis. The development, management, and delivery of key internal communication, was paramount in my position as well in the monthly delivery of KPI (Key Performance Indicators) to all levels of stakeholders. Included in my responsibilities was the supervision and overseeing of the IT Operational staffing which included hiring, training, and evaluating performance. My previous experiences managing, coordinating and implementing continuous improvement principles had been to maximize customer satisfaction and minimize cost.

Chelmsford, MA

This example was posted: 12/20/2009 7:00:18 PM

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