COVER LETTER FOR:

Director, Customer Service or Operations

Dear Human Resource Director

A review of my credentials will show an extensive background in Call Center, Sales, Operations, Account Management and am very confident that I would be an outstanding candidate to fill this important role within your team. I’ve led dynamic, results-driven teams within top companies such as The Vanguard Group, Educational Testing Service, and Iron Mountain. In short, I could hit the ground running to drive results within your company.
I offer over 20+ years of executive level experience in the customer service, education and financial services industries. Currently I am leading an Inside Sales and Customer Service Team for an emerging E-learning training and development company. Before that I spent the past three years as Director of Customer Service and Account Management for Iron Mountain, (IRM) where I was responsible for leading all aspects of a 235+ seat customer service center for the Records Management, Data Protection and Health Information Services 100,000 customer base in North America and the UK.
Prior to my role at Iron Mountain I served as Director of Customer Service Operations/General Manager for Educational Testing Service where I led a 750+ seat call center, telecommunications workforce, back office operations division and Customer Advocacy/ Account Management Team in NJ and CA. I received the annual ETS Presidents Award for outstanding performance.
Sincerely,
mkpalumbo@yahoo.com
Springfield, PA

This example was posted: 2/26/2010 2:23:11 PM EST


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