COVER LETTER FOR:

Customer Service Management

I am sure you agree that success begins and ends with leadership. Today’s most successful business leaders consistently create opportunities for improvement by starting with priorities for action. Whereas careful strategic planning may increase the likelihood of favorable results, a well-executed strategic vision can contribute greatly to the ultimate success of a company’s profit model.

This letter is to introduce you to my experience and qualifications in managing operations, people and resources in ways that improve profitability. I have established a successful reputation in leading people through complex growth activities and focusing them on compelling goals. As you will note in the enclosed summary of my qualifications, I have demonstrated experience in business operations, strategic planning, financial management, technology and positive results. In particular, I would like to point to the following skill sets:

– Leadership ~ Facilities / Operations ~ Customer Service Management ~ Hardlines /Softlines
– Corporate Training ~ Strategic Planning ~ Budgets / Cost Control / P&L / Audits ~ Communication
– Employee Development ~ Policies & Procedures ~ Sales Management ~ Problem Resolution
– Field Operations ~ Loss Prevention ~ Inventory Control / Receiving ~ Merchandising

Throughout my career, I have applied the principles of management with the unique ability to ascertain needs and goals, streamline operations, envision new concepts/future trends and effectively communicate direction. Now, as CEO of my own consulting and people assessment company, I specialize in hiring, retention, and productivity assessments of people and 360 degree leadership and job matching along with Leadership Seminars and specific leadership and training presentations.

I would welcome the opportunity to discuss your needs and my qualifications with regard to potential opportunities in your organization. I hope that we can schedule a mutually convenient time for us to meet. Until then, thank you for your consideration.


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