COVER LETTER FOR:

Group Operations Manager

Dear Staffing / Hiring Manager,

I am seeking a leadership position that leverages my background and experiences. I am open to relocation if necessary.

I have a strong operations management background with a particular strength in transforming large departments/groups that are struggling with associate, performance, financial and process related issues into high performing, associate-engaged and empowered teams.

My current role as the SVP; Group Operations Manager for Bank of America’s (BofA) Client Relationship Support Department is a nation-wide role serving the Bank’s
140,000 corporate and commercial clients.

In my previous role, I served as the VP; Group Operations Manager for two regionally- based businesses located here in Tampa. In that role I served as Bank of America’s local site-manager and Group Operations Manager for Item Processing (serving 160+ Banking Centers) and Research & Adjustment (processing 60% of BofA’s adjustments); both departments had a total of 220 associates. As the S-Florida Market Leader I was responsible market communications and coordination for 600-plus operations associates.

I have 18 years of leadership experience in a variety of areas like Bank Operations, Corporate/Commercial Client Relationship Management, Supply Chain, Purchasing, Training/Technical Communications, Information Technology and Call Center Operations.

Core Competencies:

– In establishing a culture that leverages both Diversity & Inclusion
– Recruiting, developing and retaining leadership talent
– Creating associate-engaged cultures that drive sustainable, solid business performance

I would love the opportunity to speak with you about leadership career opportunities.


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